Do you want to return something?
That's not a problem! The trial period is 30 days and starts on the day after the package has been delivered to you.
Within this period, you can revoke. After cancellation, you have another 14 days to return the item.
The item must be unused, in its original condition and packaging -if reasonably possible- to be returned. The shipping costs for return shipment are at your own expense. We advise you to keep the receipt. You can also drop off the article free of charge at our pickup location in Heinenoord (the Netherlands).
Cut out the return address first. Fill in your details and include the form with the package. The cut out return address is then glued on top of the the box. Then you're ready to send it!
- Returning furniture(s)
When furniture has been delivered via furniture transport, and if you want to return it, you can usea transport company selected by us. For more information, please contact our customer service.
As soon as we have received and checked the returned item(s), it/they will be processed.
After you have received a confirmation email from us, the purchase price (including any shipping costs) will be refunded a.s.a.p. but at the latest within 14 days after cancellation.
* The processing time depends on the chosen payment method
you used to pay when you placed your order.
Did something go wrong?
If, despite our care there is still something wrong with the order you have placed, please contact us!We will try and solve this quickly and satisfactorily together!
* If you paid with a credit card, the refund longer (about 1-4 weeks) may take. How long does a refund depends on the specific credit company.
If they are not satisfied with your product?
If, despite our intensive efforts not be to your satisfaction a shipment, please immediately contact us! We discuss the situation with you and guarantee a quick solution.